Question 1

Can I take it on a plane?

Accepted Answer

Yes. Its 4,500 mAh battery is about 17 Wh — well under the 100 Wh airline limit — so it's fine in carry-on baggage on most airlines. Always pack it in cabin luggage, not checked.

Question 2

How long does the battery really last?

Accepted Answer

Up to 14 hours on low speed and around 3.5 hours on turbo. The cooling plate uses more power — expect a full day of normal mixed use.

Question 3

Is the cold plate safe on skin?

Accepted Answer

Yes — it turns noticeably cold to the touch, like a chilled drink can. Rest it on your neck, wrists, or cheeks; take a break if it ever feels too cold.

Question 4

Is it loud?

Accepted Answer

Quiet at everyday speeds — fine for offices, libraries, and public transport. Turbo is more audible, like any fan on its highest setting.

Question 5

What payment methods are accepted?

Accepted Answer

We accept Visa, Mastercard, American Express, and Discover. All prices include 9% GST.

Question 6

What currency are prices in?

Accepted Answer

All prices are listed and charged in Singapore Dollars (SGD).

Question 7

Is the checkout secure?

Accepted Answer

Yes. All transactions are processed over a secure HTTPS connection with SSL encryption.

Question 8

Where do you ship to?

Accepted Answer

We currently ship within Singapore only.

Question 9

How much does shipping cost?

Accepted Answer

Shipping is free on every order within Singapore.

Question 10

How long does processing take?

Accepted Answer

Orders are processed within 1–2 business days after payment confirmation.

Question 11

When will my order arrive?

Accepted Answer

Estimated delivery is 3–5 business days from dispatch, within Singapore.

Question 12

Will I receive tracking?

Accepted Answer

Yes. You will receive a confirmation email with tracking information where available.

Question 13

Do you ship outside Singapore?

Accepted Answer

Not yet. Follow us for updates — international shipping is on our roadmap.

Question 14

What is your return policy?

Accepted Answer

We offer 30-day returns on unused items in original condition and packaging.

Question 15

Is there a warranty?

Accepted Answer

Every ANODEX Turbo Handheld Fan is backed by a 1-year limited warranty against manufacturing defects.

Question 16

How do I request a return or warranty claim?

Accepted Answer

See answer on anodex.store/faq.

Frequently asked questions

Product

Payment

Shipping

Returns & Warranty